湖北省2018年成人学位英语考试预测试题及答案16-20
2018年
湖北省成人学位英语考试预测试题及答案16-20
2018年湖北成人学位英语报名时间在即,为帮助广大2018年湖北学位英语考生更好的做好2018年湖北成人学位英语考试备考复习工作,湖北学位英语网收集整理了湖北2018年成人学位英语重点复习资料供考生参考使用!
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claim for it, the first step is to present the warranty(保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, assuming he or she has a just claim.
Consumers shoud complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo(立体声音响)does not work."
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’rights.
16.When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.
A. complain personally to the manager
B. threaten to take the matter to court
C. write a firm letter of complaint to the store of purchase
D. show some written proof of the purchase to the store
答案:D
17.If a consumer wants a quick settlement of his problem, it’s better to complain to ______.
A. a shop assistant
B. the store manager
C. the manufacturer
D. a public organization
答案:B
18. The most effective complaint can be made by ______.
A. showing the faulty item to the manufacturer
B. explaining exactly what is wrong with the item
C. saying firmly that the item is of poor quality
D. asking politely to change the item
答案:B
19. The phrase "live up to" (Para. 1, Line 2)in the context means ______.
A. meet the standard of
B. realize the purpose of
C. fulfil the demands of
D. keep the promise of
答案:A
20. Tthe passage tells us ______.
A. how to settle a consumer's complaint about a faulty item
B. how to make an effective complaint about a faulty item
C. how to avoid buying a faulty item
D. how to deal with complaints from customers
答案:B
对于2018年湖北成人学位英语考试复习缺乏目标,不知道该从哪里复习,也可报名湖北成人学位英语辅导班
,考试通过率达90%,提升学习效率。
相关推荐:
2018年湖北成人学位英语考试报名时间
2018年湖北成人学位英语考试新手指南.
学位英语培训班
:
2018年湖北学位英语培训辅导班,90%通过率!
2.部分稿件来源于网络,如有不实或侵权,请联系我们沟通解决。最新官方信息请以湖北省教育考试院及各教育官网为准!
扫一扫加入微信公众号
随时获取学位英语政策、通知、公告以及各类学习资料、学习方法。